Troubleshooting

  • 1. The email address in our TxEIS system that you used to register last year, MUST match the email address you used to create your Parent Portal account.
    If you do not have a registration button, or you have it and it is faded and you cannot click, that is likely to be the reason why.

    2. If parents log in to their parent portal account and do not have the option to complete registration, this means we do not have the correct email on file for them in TxEIS. Contact your campus beginning July 26th for help.

    3. When parents are trying to link their students to their parent portal account, their portal id is not the same as the student id. Contact your school for help.

         Grades Pre-K to 2nd at 361-972-2911 or visit their website: Central Elementary Campus              
         Grades 3-5 at 361-972-2544 or visit their website: East Side Intermediate Campus
         Grades 6-8 at 361-972-2417 or visit their website:  Palacios Junior High School Campus
         Grades 9-12 at 361-972-2571 or visit their website:  Palacios High School Campus